This privacy policy sets out how Renaissance Rug Corporation uses and protects any information that you give Renaissance Rug Corporation when you use this website. Renaissance Rug Corporation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Renaissance Rug Corporation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
NAME
contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@seattlerrc.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 929 – 118th S.E. Bellevue, WA 98005. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store. COOKIE nameCOOKIE DescriptionCARTThe association with your shopping cart.CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.COMPAREThe items that you have in the Compare Products list.CURRENCYYour preferred currencyCUSTOMERAn encrypted version of your customer id with the store.CUSTOMER_AUTHAn indicator if you are currently logged into the store.CUSTOMER_INFOAn encrypted version of the customer group you belong to.CUSTOMER_SEGMENT_IDSStores the Customer Segment IDEXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.FRONTENDYou sesssion ID on the server.GUEST-VIEWAllows guests to edit their orders.LAST_CATEGORYThe last category you visited.LAST_PRODUCTThe most recent product you have viewed.NEWMESSAGEIndicates whether a new message has been received.NO_CACHEIndicates whether it is allowed to use cache.PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.POLLThe ID of any polls you have recently voted in.POLLNInformation on what polls you have voted on.RECENTLYCOMPAREDThe items that you have recently compared.STFInformation on products you have emailed to friends.STOREThe store view or language you have selected.USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.VIEWED_PRODUCT_IDSThe products that you have recently viewed.WISHLISTAn encrypted list of products added to your Wishlist.WISHLIST_CNTThe number of items in your Wishlist.
RETURN POLICY
RENAISSANCE RUG CORPORATION (RRC) RETURN POLICY
RRC aims to uphold the integrity of every product we sell and guarantees 100% satisfaction for our customers. In the event of any issues with our products, we have outlined a return policy to ensure that all problems are effectively resolved in a convenient and timely manner.
ONLINE RETURNS & EXCHANGES
You may return any item you ordered within 10 business days of receiving your item(s). A refund in the amount of the item you wish to return will be reimbursed to the card from which you place the order with, minus a 10% restocking fee, shipping cost and handling fees.
ONLINE RETURNS & EXCHANGES
You may return any item you ordered within 10 business days of receiving your item(s). A refund in the amount of the item you wish to return will be reimbursed to the card from which you place the order with, minus a 10% restocking fee, shipping cost and handling fees.
Contact us for a Return Authorization number (RA#) within 10 days of receiving your order. We cannot accept returns without a RA#. Package your order in the original packaging or equivalent packaging in order to protect the shipment. Write the RA# and your contact information (Name, Address, City, State, Zip) on the outside of your package. Drop off or arrange pickup instructions from a shipper of your choice. We suggest that you add insurance to your shipment. Once RRC receives your return, your account will be refunded within 3-4 weeks. Any items returned without an RA# or not returned within 10 business days are subject to refusal or a minimum 35% restocking charge. If returned items are damaged or dirty, we have the right to refuse the return and/or charge additional fees. Items being returned must be received by our warehouse within 7 days of your RA# being issued. Qualifications for a Refund: To be eligible for a refund, the rug must be in a clean, undamaged and untampered condition. Please retain any original packaging to return the enclosed rug within. Do not staple, fold, clip, tape, glue, or bind any part of the rug; simply roll up the rug to fit securely within the packaging.
IN-STORE RETURNS
You may return any item purchased online at our outlet location:
INSERT ADDRESS
929 118th Ave. S.E., Bellevue, WA 98005
Once the item has been inspected, you will receive a 100% refund.
EXCHANGES
The restocking fee will be waived if you decide to exchange your item for one of equal or greater value. You are responsible for all return shipping costs. You must place your order at the time of requesting your RA#. You are also able to exchange the rug at our outlet location. In addition, save 20% off of the online price when you make an exchange or purchase in-store.
Defective or Damaged Returns
Although RRC inspects all products prior to shipping and guarantees quality merchandise, accidental shipping damage may occur. Upon receiving your ordered product, please open the package and thoroughly inspect the merchandise with the driver present. If the goods were damaged in transit, they must be refused upon delivery. Note: Although the outside of the packaging may be intact, handcrafted merchandise can be susceptible to damage even inside packaging. Please contact Customer Service immediately if you have received and/or refused a damaged item. RRC will be happy to provide a replacement or issue a full refund. Corresponding photographs of any damaged products will assist in the case of requesting replacement merchandise or receiving a refund. Please keep all original packaging for returning items. Note: In order to be considered “defective or damaged,” damaged items must be reported within 48 hours.
Non-Defective Returns
Although RRC strives to provide the most accurate colors possible in our digital images, differing computer monitors may exhibit variations in color between the actual product and the screen display. Depending on the size of the rug, patterns and colors may vary. In addition, many of our rugs are handmade and slight color or pattern variations between dye lots and individual rugs are normal. In the event the customer is not satisfied with a non-defective item, the merchandise can be returned in original condition within 10 business days of receipt and receive a full refund. All freight and shipping charges associated with returning any non-defective product are the responsibility of the customer. Returned items will also be subjected to a 10% restocking fee. Returns will not be accepted after 10 business days of receipt.
Unable to Complete Delivery
RRC strives to ensure prompt delivery of your ordered merchandise and will always make an effort to be accommodating. In accordance with all major shipping companies, we make up to 3 delivery attempts. If the package delivery is unsuccessful after 3 attempts, the order will be returned to the shipping location. The customer is responsible for rejected delivery charges. If any delivery assistance is needed, please contac Customer Service.
Cancellation of Order
Once an order is placed with RRC, the customer receives a notification email outlining the order specifications. The verification of the information provided in the email is expected and any modifications to shipping or cancellation must be made at that time. RRC does not accept cancellations once the order has been shipped and any cancellations made after the shipping will be regarded as a regular return.
Refusal of Package
The customer will be held responsible for initial shipping charges in addition to return charges if the package is refused upon delivery. In such a case, the reissuance of a refund will most likely be delayed as RRC prioritizes the refunds of customers who request return authorization.
Time to Ship Return
Upon contacting RRC for your return request, one of our customer representatives will provide you with your RA# and instructions for processing your return order. Items being returned must be received by our warehouse within 7 days of your RA# being issued.
Receipt of Refund
It takes 7 to 10 business days upon receiving your returned item to process your refund. Online orders will be reimbursed through the credit card payment provided upon initial purchase.
NON-RETURNABLE or EXCHANGEABLE ITEMS
All Clearance items, custom made or cut to size items are not returnable or exchangeable. Custom-made rugs, sample size rugs (2″x3″ or smaller) and rug pads are not returnable or eligible for merchandise credit.
Availability
Most of the rugs on the Renaissance website are in stock and ready to ship within 3 business days. If the rug you order is not available, we’ll back-order the item for you and let you know approximately when it will ship.
Delivery Information
Renaissance offers free delivery to all 50 states. Unfortunately, we can’t ship to P.O. boxes. We use UPS or FedEx for our shipments. After your order has shipped you’ll receive a tracking code so you can follow the shipment to your door. Most items arrive within 10 business days from the time of your order (expedited shipping is available in some cases—see below). Over-sized rugs may be shipped by a trucking company. In this case, the trucking company will contact you to arrange delivery.
Expedited Shipping
Depending on the size and weight of the rug you order, faster shipping may be available. However, customers must pay the cost of expedited delivery. Please email us atinfo@seattlerrc.com or call 425-698-1073 for more information.
Returns
You may return any rug for any reason, as long as it’s in its original condition, and we’ll gladly refund your purchase price. You pay only the cost of return shipping. Please let us know within 10 days of delivery that you wish to return the rug. We’ll give you an authorization number to include with the return shipment. If your rug is defective, or you receive the wrong rug, we’ll replace the item at no additional charge. We’ll also pick up the defective or incorrect rug, again at no additional charge. Please notify us within 5 days of delivery if the rug is defective or incorrect.
Order Information
Renaissance does ship rugs internationally, but customers are responsible for the cost of shipping. Please contact us at info@seattlerrc.com to get our current international shipping