• ONLINE RETURNS & EXCHANGES

     You may return any item you ordered within 10 business days of receiving your item(s). A refund in the amount of the item you wish to return will be reimbursed to the card from which you place

      the order with, minus a 10% restocking fee, shipping cost and handling fees.

  • Contact us for a Return Authorization number (RA#) within 10 days of receiving your order. We cannot accept returns without a RA#.
  • Package your order in the original packaging or equivalent packaging in order to protect the shipment.
  • Write the RA# and your contact information (Name, Address, City, State, Zip) on the outside of your package.
  • Drop off or arrange pickup instructions from a shipper of your choice. We suggest that you add insurance to your shipment.
  • Once RRC receives your return, your account will be refunded within 3-4 weeks.
  • Any items returned without an RA# or not returned within 10 business days are subject to refusal or a minimum 35% restocking charge.
  • If returned items are damaged or dirty, we have the right to refuse the return and/or charge additional fees.
  • Items being returned must be received by our warehouse within 7 days of your RA# being issued.

     Qualifications for a Refund: To be eligible for a refund, the rug must be in a clean, undamaged and untampered condition. Please retain any original packaging to return the enclosed rug within.

      Do not staple, fold, clip, tape, glue, or bind any part of the rug; simply roll up the rug to fit securely within the packaging.

  • IN-STORE RETURNS

       You may return any item purchased online at our outlet location:
       INSERT ADDRESS : 929 118th Ave. S.E., Bellevue, WA 98005
       Once the item has been inspected, you will receive a 100% refund.

  • EXCHANGES

      The restocking fee will be waived if you decide to exchange your item for one of equal or greater value. You are

      responsible for all return shipping costs. You must place your order at the time of requesting your RA#.

      The restocking fee will be waived if you decide to exchange your item for one of equal or greater value. You are

      responsible for all return shipping costs. You must place your order at the time of requesting your RA#.